A Laravel Ticket Package is a Backend API to handle your ticket system, in an easy way.

Installation & Setup

You can install the package via composer:

composer require coderflex/laravel-ticket

You can publish the config file with:

php artisan vendor:publish --tag="ticket-config"

You can publish and run the migrations with:

php artisan vendor:publish --tag="ticket-migrations"

Before Running the migration, you may publish the config file.

php artisan migrate

Preparing your model

Add HasTickets trait into your User model, along with CanUseTickets interface

use Coderflex\LaravelTicket\Concerns\HasTickets;
use Coderflex\LaravelTicket\Contracts\CanUseTickets;
...
class User extends Model implements CanUseTickets
{
    ...
    use HasTickets;
    ...
}

Usage

The Basic Usage of this package is to create a ticket, then associate the labels and the categories.

You can associate as many as categories/labels into a single ticket.

Here is an example.

use Coderflex\LaravelTicket\Models\Ticket;
use Coderflex\LaravelTicket\Models\Category;
use Coderflex\LaravelTicket\Models\Label;


public function store(Request $request)
{
    /** @var User */
    $user = Auth::user();

    $ticket = $user->tickets()
                    ->create($request->validated());

    $categories = Category::first();
    $labels = Label::first();

    $ticket->attachCategories($categories);
    $ticket->attachLabels($labels);
    
    // or you can create the categories & the tickets directly by:
    // $ticket->categories()->create(...);
    // $ticket->labels()->create(...);

    return redirect(route('tickets.show', $ticket->uuid))
            ->with('success', __('Your Ticket Was created successfully.'));
}

public function createLabel()
{
    // If you create a label separated from the ticket and want to
    // associate it to a ticket, you may do the following.
    $label = Label::create(...);

    $label->tickets()->attach($ticket);

    // or maybe 
    $label->tickets()->detach($ticket);
}

public function createCategory()
{
    // If you create a category/categories separated from the ticket and want to
    // associate it to a ticket, you may do the following.
    $category = Category::create(...);

    $category->tickets()->attach($ticket);

    // or maybe 
    $category->tickets()->detach($ticket);
}

This package has many Options and API methods with code examples. If you want to dig more then please visit Github.

In Closing

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